Self-Assessment of Software Product Quality Requirements for Risk Mitigation of Innovation Activities across Organizations

Abstract

With the spread of smartphones and AI, enterprises need to accelerate innovation to respond quickly to changes in customer needs. In innovation, new core technologies are embodied in software, evolved, and ultimately enhanced to customer value. However, as innovation activities spread across multiple organizations, there was a risk that the final quality requirements would be over- or underdeveloped, causing problems involving customers, or that development costs would not be optimized. In this paper, we propose a self-assessment method for R&D organizations at the center of innovation to accurately grasp the initial quality requirements of core technologies and hand them as software products over to other organizations to surely realize quality requirements that satisfy customer values. The proposed method was applied to all R&D organizations from 2014 as a part of software risk management measures, and it was confirmed that it contributed to avoidance of a critical incident resulting in a service outage and optimization of development cost.