The purpose of this study was to investigate the ability of outpatient nurses to conduct telephone consultations from patients with rheumatoid arthritis(RA), and the current education and support systems for nurses to appropriately address these consultations.
An online survey was conducted for outpatient rheumatology nurses, asking to what extent they can explain the 15 topics extracted from previously reported telephone consultations. Furthermore, the information sharing and cooperation between doctors and nurses, and the establishment of education and support systems for nurses were rated on a 7-point numerical scale.
142 nurses completed the questionnaire. 82 were certified rheumatology nurses. Of the 15 topics, the most common that nurses could confidently explain were “changing appointments” and “devices and techniques for self-injection.” Moreover, divided using propensity score patching, a comparison between certified(n=27)and uncertified(n=27)rheumatology nurses showed that the former group had a greater ability to explain all 14 topics, except “change of appointment”(p = 0.073). Although the nurses were able to cooperate and share information with other nurses and doctors to some extent, the levels of support systems, including a system for educating nurses to address telephone consultations, as well as securing time and preparing nursing manuals for them, were low.
This survey revealed the challenges outpatient rheumatology nurses faced with telephone consultation for RA patients, alongside the need for more comprehensive nurse education and improved support systems. Telephone consultation support should be addressed in the medical field, as it remains an accessible and valuable resource for patients.
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