Objective: The purpose of this study was we investigated whether the patient's family was able to recognize the consultation desk on the grief card and was the help desk easy to use.
Methods: A questionnaire survey was conducted. The χ2 test was performed by dividing into two groups according to the descriptive statistics of the survey items and the presence or absence of the usefulness of the grief card. Furthermore, the research design was a mixed method that qualitatively analyzed the free description.
Results: In this survey, we received responses from 168 people (recovery rate 24.3%). Eighty percent wanted the opportunity to talk to a healthcare professional after the bereavement of the patient, but 60% did not recognize the grief card that showed the contact. On the other hand, many wanted to meet with medical staff after bereavement.
Conclusion: It is necessary to identify the situation of the patient’s family in a crisis situation, reconsider the timing and method of distributing the grief card, and consider the support system and psychological isolation according to the social background after bereavement.
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