A free answer-style web questionnaire was administered to all staff at Tokyo Women's Medical University (including the medical professionals) so as to investigate the current state of family care (looking after elderly) and the needs of a support system for desired work-life balance. The ratio of men to women in the responders was approximately similar to all university staff (i.e., 3:7) and the largest proportion fell into the 40s age group. Over 70% of all respondents (across all three groups - present caregivers, those who experienced family care in the past, and those with no family care) desired greater balance between work and family care. Furthermore, many respondents felt anxiety concerning family care, with their work environment acting as an anxiety-driving factor. Tokyo Women's Medical University has provided a support system that helps balance work- and family-life for workers who take care of family; however, about 28% of staff with no experience of family care, along with about 15% of present caregivers, answered that they do not know anything about the support system. As such, a thorough notification of the current support system is necessary. For a new project, many respondents stated that they desire flextime, a backup system, and the establishment of consulting services by specialists ( i.e. a "Care Concierge" ). Our results suggest that a support system suited to the individual needs of workers, in accordance with their situation, will be important in assisting and promoting positive work-life balance.