The purpose of this study is to clarify changes in user evaluation before and after making a railway station accessible environment. The findings are summarized below: 1) The level of user-friendly satisfaction was raised regardless of user attribute by improving accessibility. 2) Concerning elements of access features, ‘satisfied’ evaluation of almost all features were increased soon after the improvement project completed. However some features changed its evaluation from ‘satisfied’ to ‘average’ as time passed. 3) Comprehensive evaluation of the railway station consist of four factors, such as ‘Safety ’, ‘Clear information’, ‘Accessible pass of travel’ and ‘Toilet’. Comprehensive evaluation is greatly influenced by ‘Accessible pass’ among four factors.
