抄録
Quarantine is the primary strategy for virus spread control. The COVID-19 pandemic has a rapid spread rate, high mortality cases of 158,000 and CFR 8.9% in a short time. Indonesian Government responded to the incident promptly by providing centralized isolation facilities in several locations. Given this, learning from the quarantine evaluation result by assessing the effectiveness of health policy interventions and responses in optimizing the handling and prevention of infectious diseases from the perspective of community satisfaction in receiving services is important. Methods: An observational analysis with a cross-sectional study was conducted on those treated in all centralized isolation locations in Semarang City in 2021-2022. An online questionnaire was used to collect the data by sending the online form to the patients’ cell phone. Multiple logistic regression was conducted to analyze public satisfaction with the services received. Results: This study found several insights regarding the implementation of quarantine. Respondents with higher education have a higher quality perception of centralized isolation services than those with other educational backgrounds. Several factors that have a significant relationship with overall satisfaction were clear and easy-to-understand registration flow information, good facilities, the room complies with health protocols, and good ability and skill of officers. These factors have 51% probability of recommending other communities to isolate in centralized isolation provided by the Semarang City’s Government. Conclusions: Centralized isolation services are well and good quality according to applicable procedures. There was evidence that centralized isolation was recommended as a self-quarantine strategy amid a pandemic.
