問題解決プロセス設計のための会話モデルの提案

抄録

Many methodologies and techniques, which solve various problems related to society, management and technology, are currently proposed. However, it is difficult to judge which technique should be selected for the target problem (the problem of technique selection), and to know the role sharing and the communication method in applying the technique to the project (the problem of technique operation).

In this paper, we focus on the language actions exchanged among the members of the problem-solving project, and clarify two conversation models - conversation for problem-definition (analytic type) and conversation for solution-generation (synthetic type). We also propose the network model for designing problem-solving process based on these conversation models, and show its effectiveness by some case studies.