A Study on Effective Response Messages for Reducing Pregnant Women’s Anxiety using Online Communication

Abstract

The purpose of this research is to clarify what elements of the answers, personal experience information, professional knowledge information, and empathetic messages can reduce anxiety from the viewpoint of the personal characteristics. A survey was conducted for women who experienced birth. The results of analysis of variance indicate that the following two points. (1) The answer, empathic message added to expert knowledge information，reduce anxiety ; (2)It is necessary to have decryption ability in order to reduce anxiety．