Competitive advantage and IT-meta-capabilities

A Case Study of capabilities of IS department in Seven-Eleven Japan

Abstract

In Resource-based view theory, it is important for sustainable competitive advantage to hold superior capabilities which are difficult to acquire from market. On the other hand, it is said that a competitive advantage is not gained by IT itself. This study focuses on the IT-meta-capabilities which incorporate IT in business processes and achieve superior results. Through the case study of Seven-Eleven Japan, I would like to examine the applicability of IT-meta-capabilities.