抄録
In this study, the acquiring process of hospitality competence for employees in the accommodation industry was examined by focusing on hospitality competence, which is important for the development of service industries. Semi-structured interviews were conducted to 7 young employees working in the small and medium-sized accommodation industry. The interview data were analyzed by a Modified Grounded Theory Approach (M-GTA) and 36 concepts, 15 subcategories and 4 categories, which were constituted in a model for acquiring process of hospitality competence, were generated. The results revealed that the acquiring process of employees’ hospitality competence was influenced by their interactions with co-workers and customers, and also facilitated by their new role outside the main task, while learning proceeds mainly through work. In other words, it was shown that, as well as interaction with others, including co-workers and customers, new role outside the main task were important factors in the acquisition process of hospitality competence.
