The Relationship of Job Type to Burnout in Social Workers at Social Welfare Offices

Abstract

This study sought to determine the relationship of job type differences to burnout level, the details of job characteristics for each job type, and the association between burnout and job factors in 189 social workers at all social welfare offices in a prefecture in Japan. Among the three job types, 32.9% of social workers involved with public assistance, 29.0% of social workers involved with public assistance, the elderly, the disabled and single mothers, and 15.2% of social workers involved with the elderly, the disabled and single mothers were scored in the "high burnout" category (p<.05). Job type differed significantly with respect to the job characteristics of percentage of time spent on home visits per typical working day, job satisfaction, aversion to the job, and social support. The job type of public assistance work had a higher percentage of time spent on home visits per typical working day, aversion to the job, lower job satisfaction, and less social support than the job type involving no public assistance work. Multiple regression analyses showed the associations between job factors and burnout for each job type. Aversion to the job had a primary positive association with burnout for all social worker job types. Social support had a negative association with burnout in social workers whose clients included public assistance cases. The number of years in social work had a negative association with burnout, while percentage of time spent doing interviews per typical working day had a positive association with burnout in social workers who were involved with public assistance, the elderly, the disabled and single mothers. These results suggest that the job type of public assistance work may carry a higher risk of burnout than job types involving no public assistance work. To ameliorate this risk, it was thought to be important to improve aversion to the job as well as having a social support network for public assistance social workers.