抄録
To realize evaluation of nursing care robots, we propose methodology to develop evaluation tree by employees and customers. Then recording support mobile terminals along with employees and with various sensors embedded in the facilities are expected to support the visualization of situations in such collaborative and face-to-face service fields. Moreover, motivation for employees to record actions and knowledge is crucial because human-sensor and human-computation abilities are completely dependent on their proactivity. This paper describes an evaluation support methodology of nursing-care service components with both direct effects and long-term effects of actions by participatory interaction design, which we proposed previously.
