There has been widespread acknowledgement and acceptance of the user experience (UX) and the user experience design (UXD) in modern manufacturing and service industries. However, there seem to be several defects in utilizing UXD, due to the lack of appropriate knowledge on the UX and UXD. In this paper, several anti-patterns in UXD, such as the fraudulent UX, the excuse UX, and the self-serving UX are discussed. To avoid these unfortunate situations, some constructive discussions on these issues, considering them as the start point, will be highly expected.

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This paper suggests the improved version of Body of Basic Knowledge of Human Centered Design required for human resources who practice HCD, which is required in various fields.

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Construction consultants conduct user surveys to find users’ behavior and attitude on social infrastructures. The authors attempted to improve survey projects conducted in the past by introducing the “User Survey Design Process,” which amends two new processes to identify the stakeholders and the target users. We conducted three case studies; a road user satisfaction survey, an attitude survey on riverside development, and a cost-benefit analysis. The results show the effectiveness of the process. However, in the cases where the clients determine the survey specifications according to laws, regulations, or customs, strengthening theoretical background and accumulate examples is in need.

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This paper describes a design process model to be shared by designers and the people committed to the platform where the project takes place. The model is for small-scale activity platforms, aiming to empower the people committed (non-designers) to activate their intrinsic motivations to gain ownership of their own activity and enable them to drive design projects.

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