The Regional Public Transportation Plan is an integrated plan that the Ministry of Land, Infrastructure, Transportation and Tourism of Japan (MLIT) requires local governments to comprehend, and it is enforced by an act. The act states the plan should be based on users' needs. However, needs-driven or human-centered design is not common in infrastructure planning and development. The authors revealed through desk and interview surveys that the MLIT's instruction does not define users' needs and fails to include processes to represent users' requirements. At the same time, local government forms a plan to rationalize existing projects focusing on the financial feasibility.
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