I propose a new service of a smart house for the elderly persons. I have carried out user research and literature research to propose “Engawa (veranda) communication.” Engawa communication is informal communication to connect inside of the house, where the elderly person(s) lives, and outside of it, where child or grandchild, nursing professionals, and local friends live. It gives a value of communication not imposing a burden to other side. Engawa communication will have important role for a smart house and local community of the elderly persons.

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In this paper, we report two preliminary cases in which widely known methods in HCD field are investigated: One is about the customer journey map method and its effectiveness; Another is about the persona based scenario methodology and its methodological appropriateness in using a photo for a persona.

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Expansion of instructor WG aims to increase instructors to disseminate the basic knowledge and ideas of HCD, and created seminar standard “for engineers” and instructors handbook for lecturers by HCD process. Also, we are currently preparing “for people in contact with customers” and report on their activities. Keywords: HCD education.

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