The purpose of this article is to suggest some conditions under which shipping companies perform seafarer strategy of cruise ships effectively. Since the seafarer organization of cruise ship consists of members from various countries, and seafarers who work on board have different back grounds, skills and competencies, it is the most important issue for shipping companies to manage these seafarers effectively in order to improve service quality. Then, this article discusses the theme mentioned above, in terms of case study and theoretical framework of service management. I conducted interview researches to the cruise business division of a major Japanese shipping company, its manning subsidiary in the Philippines, and major cruise ship Asuka II which is operated by the shipping company. On board Asuka II, I made interview to every service division heads of the hotel department, so that I comprehended specific characters of cruise service, and issues of seafarer strategy of cruise ship. Based on the research, this article discusses the seafarer strategy to implement service management of cruise ships effectively. First, this article defines the concept of cruise service, including specific characters of cruise ships. Second, based on the interview researches, this article discusses the case study of cruise service management, and considers the method of seafarer strategy, for example, manning, training and management on the work shop. Third, based on the case study and theoretical framework, this article suggests the conditions under which shipping companies perform seafarer strategy of cruise ships effectively in terms of adaptation of competencies to the nature of tasks, standardization of service quality.
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