More and more hospitals are introducing Hospital Information System (HIS) to deal with more complex medical conditions, and the demand for higher quality healthcare and patient-centered care. The role of HIS within management may change according to the duration from introduction, the level of information integration and the level of satisfaction felt by staff, and that the introduction purpose may also be altered relevantly.
In this study, we conducted questionnaire surveys in 2008 and 2010 to investigate the change of integration level of information, level of satisfaction, purposes of introducing HIS, and roles of HIS in hospital management. All hospitals that had incorporated HIS in 2006 were asked to answer the questionnaires.
The response rates were 31.1% (488/1,567) in 2010 and 20.3% (328/1,616) in 2008. The results of this study suggested that the integration level had improved and more hospitals were using paperless HIS in 2010 as compared with 2008, and the staff satisfaction level of HIS was influenced by the integration level rather than the duration after the introduction of HIS. Service and quality improvements of healthcare were the most often cited purposes of introducing HIS. Hospitals with paperless HIS were likely to evaluated their achievement higher than those with parallel paper-based HIS.
The integration levels were influenced by the purpose of introduction, and were classified into three groups:(1) the role in hospital management became more pivotal and achievement level improved, (2) the role in hospital management remained similar but achievement level improved due to higher operational efficiency, and (3) both the role in hospital management and achievement level remained similar.
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