A function which shows the required improvement points on an Expert System which judges the customers’ creditability has already been proposed.
However, it has problems relating to the properties of the input and output date.
The purpose of this research is to propose a new method of showing the required improvement points, and which solves above problems and verifies its usefulness.
Since the input data are influenced by the subjectivity of the person, the data which the persons in charge input are not always all the same, even if they collect and analyze the information under the same consistent standards.
On the other hand, the output data which are obtained by an Expert System are feedback to the person in charge. These data must promote negotiation about his loan activity in as useful a manner as possible.
In order to solve these problems relating the properties of the input and output data, the following two methods are proposed:
One is a method of displaying top priority for improvements, which shows just one required improvement.
The other one is a method of displaying all points for improvements, which shows all required improvements.
These two representative methods are verified and clarified that the method of displaying all points for improvements is useful.
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