The rapid development of elementary technologies for drone-based remote technology, allowing access to environments that are difficult for humans to enter, has opened the door to a wide range of potential applications. The practical use of drones for disaster prevention and monitoring in high-risk environments needs to be fully harmonized with societal systems at the design stage. The European Aviation Safety Agency (EASA) requires the submission of a Concept of Operations (ConOps) at the beginning of the Specific Operation Risk Assessment (SORA) process for flight missions in Specific category. Japan is also required to submit a revised aviation risk assessment plan by 2022. While a certain institutional design has been established in Japan with the implementation of the revised Civil Aviation Law in 2022, the submission of concepts for both technical and social aspects is currently left to the individual response of operators. In Japan, the construction of ConOps in drone-based remote technology is limited in terms of methods and items, and examples are also limited. In this study, we attempted to construct ConOps based on the systems engineering using the case of firefighting support by multiple drones in an urban building fire. At the same time, we extracted items for conceptual study, technical verification, and business verification that should be considered in social implementation. The realization of these guidelines will facilitate the process of consensus building between operators and stakeholders on the necessary technical requirements, service requirements and social constraints. It will contribute to the social implementation of drone-based remote drone technology.
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