The Quantity and Quality of Information and the Levels of Satisfaction on the CSI Mentoring Services for Children

抄録

This study analyzes the association between major characteristics (the quantity and quality) of Community Service Innovation (CSI) and the levels of satisfaction on the service. CSI is designed as voucher type where CSI users are assumed to have a choice among services from different organizations. In order to have a choice in the real meaning, service users can have sufficient and quality information. This study aims to grasp the amount of information service users have and the quality evaluations among them, and to understand the influence of these information factors on the levels of satisfaction for the service by using Multiple Regression Analyses.Research findings show that less than 60% of service users received 6 areas of basic information, and more than 13% of users received less than 3 areas of information.Meanwhile, more than 15% of users were unsatisfied with the quality of information received. It should be emphasized that social service organizations make an effort to provide luculent information to users. Importantly, multiple regression analyses show that the quality of information instead of quantity influences the level of satisfaction for the service. Therefore, it can be said that providing quality information to social service users is an effective way to increase the satisfaction level on service.