2025 年 16 巻 論文ID: PP4116
Passenger satisfaction remains a pivotal component of public transportation systems, yet it frequently diverges from quantitative metrics such as the Mode Transfer Quality Index (MTQI). This research delves into the discrepancies between MTQI and the Passenger Mode Transfer Satisfaction Score (PMTSS), uncovering that high infrastructure ratings do not necessarily correlate with elevated commuter satisfaction levels. Employing a mixed-methods research design, preliminary results indicate that elements such as thermal comfort, availability of covered waiting areas, proximity to transport nodes, and exposure to gas emissions are significant determinants of overall satisfaction. In contrast, variables like route directness and bus dwell time exhibit comparatively minimal impact. The findings underscore the necessity of integrating environmental considerations into transit planning and advocate for a user-centered approach to enhance experiences during multimodal transfers.
