研究速報
サービス現場における経営工学的研究課題
― サーバクション・システムからのアプローチ ―
2017 年 68 巻 2 号 p. 82-85
詳細
2017 年 68 巻 2 号 p. 82-85
In this paper, the point of service encounters was considered based on the difference with the production area. Based on the servuction system which captures service at a production-like standpoint, the research theme of industrial engineering is discussed. As a result, three sub-systems in the servuction system and five factors in the service system are discussed. Finally, an example of the research theme in each system is shown.
