2021 年 5 巻 1 号 p. 1_87-1_96
The purposes of this study were to explore the information needs of the passengers according to the stages of traveling and places at airports and to propose a model for the information system development at airports in the future in Thailand. The participants were passengers using Suvarnabhumi Airport and Don Muang Airport and experts who were in charge of the information systems at these two airports. In this study, interviews and an online questionnaire were employed. The results showed that the passengers needed real-time information (e.g., urgent notifications or flight delay) and advance notifications (e.g., traffic condition, check-in location, and congestion of users). This research also proposed the model for the development of information systems at airports in the future. The uniqueness of this model was including an information hub that would make all information sent by all stakeholders be connected, updated as real-time information, sent as advance notifications, and sent to each information channel and each passenger with appropriate time and places.