Background: In recent years, HCD (Human Centered Design) has been attracting attention and has been established as ISO-9241-210, based on the awareness of the issue that the convenience of the system provider may have been prioritized in conventional software development. However, there are not enough examples of development based on the concept of HCD in medical software.
Objectives: Utilizing the experience of business process reengineering in ambulatory care operations, we will develop a task-shifting application using a prototyping method based on the concept of HCD.
Methods: Requirements definition was conducted based on business reform through task shifting in outpatient operations. We built a development environment on the Web and developed the application step by step using the prototyping method.
Results: From the work organization, we clarified items that can be task-shifted, such as test explanations, acquisition of various information related to patient support, and management of referrals and consultations. Based on this, we developed software to promote task shifting by visualizing the status of physician's instructions using the instruction manual and linking the manual with medical forms.
Discussion and Conclusion: Based on the concept of HCD, it is important to go through the cycle of clarifying the usage situation, clarifying the requirements of users and the organization, creating a solution by design, and evaluating the design for the requirements. Business process reengineering and prototyping development make it easier to put HCD into practice.
抄録全体を表示