Many local governments conduct public service satisfaction survey for improving their policy making. However, the survey gives insufficient effect to a policy making on a policy making cycle, actually. In this study, we focus on the Information Management Category of the Japan Quality Award Assessment Framework to build an evaluation model which can make an assessment for a policy cycle between satisfaction survey and a policy making. Thus we evaluated a case of the survey and policy making cycle of a city government. Consequently we revealed more policy issues. Moreover, we pointed out some faults in policy making cycle by our proposed methodology which focused on citizen’s dissatisfaction.

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In a human error study, new knowledge to prevent an office work error is demanded. An office work error in an error to happen when it cannot put unsureness of the work in a range without the problem. In this paper, I arrange the example of the office work error that I investigated by the A junior college. And I classify factors to cause an error to lead to an office work error systematically and clarity each problem. In this paper, I adopt a theory of Reason about a factor to cause an error, the type of the error. An a factor to cause an error from the result of the classification, six became clear. The six are time pressure, manner of “can do”, documentation, insufficient communication, inexperience, task frequency. Therefore I think that it leads to the prevention of the office work error to assume a factor to cause six errors a chief problem.

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