Recent health care circumstances in Japan necessitate that patients themselves as well as the general public seek health-related information and use it in circumstances, such as short hospital stays and long-term medical treatment in the community. It is important to manage the digital divide that exists and to achieve equity in health and health-related information in society. The study purpose was to describe people’s health information-seeking behavior, particularly their use of information carriers. We also examined other approaches to handle and overcome the digital divide among people who are not familiar with online information-seeking activities. Those who experienced cancer themselves or who had a relative, friend, or acquaintance who had experienced cancer comprised three-quarters of the respondents. The cancer experience and sociodemographic characteristics, such as sex, age, education, and occupational background, were important predictors of health information carrier use. Their use of information carriers seemed to be determined by their intent or expectation regarding the information types extracted by the information carriers. These characteristics also acted as a disadvantage when the health information environment was more dependent on online sources. Several approaches were described to improve health information-seeking behaviors in those with limited access to online information. Future studies and interventions are needed to reduce the disparity in people’s health information-seeking behaviors.
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