The Japanese Society for Quality Control promotes quality control survey and research projects for the purpose of contributing to development of academia, industry and society. The quality control, which once drove high economic growth in Japan, is still “a fundamental strategy,” remaining as bedrock of customer-value-centric business management. In the society where innovative technology development is being accelerated to be deployed in the near future, however, customer value also changes rapidly and drastically. Only those organizations which succeed in accelerating their plan-do-check-act cycle will be able to attract customers and ensure their sustainability. To accelerate a plan-do-check-act cycle, it is necessary to 1) acquire and reuse diverse operational and strategic knowledge related to creation of customer value and 2) make an effective use of big data to identify and address customer needs. In order to adapt to, rather than become at the mercy of, the plando-check-act cycle acceleration, an organization needs to pursue a business management approach to leverage not only the plan-do-check-act cycle techniques in the real world but also those in the cyber world. Once the foundation to address customer needs is established in response to changes in the society, an organization, if it aims at achieving further success, must focus on “quality-driven business management to support innovation strategy” built upon the fundamental strategy. The quality-driven business management to support innovation strategy is defined as approach to address “quality” in a broader sense and promote it as “customer value creation.” To focus on promotion of “customer value creation with emerging changes reflected,” the Japanese Society for Quality Control launched activities of “Service Excellence Division” and “Production Innovation Division” in October 2018.

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　組織行動の原点は，おそらく生存行動に求められるであろう．しかし，と同時にその組織が自己主張のみを展開するようでは，やがてその生存すら危うくなることは自明の理である．利己的な組織行動が閉鎖社会の中ではなく，開放系の社会のなかでさまざまな問題を生起させていることは，衆目の一致するところである．組織行動を環境との相互作用でとらえ，影響を与えかつ与えられる行動の背景に存在する有機体原理を，システム論の方法論に拠りながら探ることにする．動的な循環モデルが提示される．

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In this paper we addressed the problem how social interactions, especially P2P (Peer to Peer) communication, set trends. We made a multiagent-based model to investigate the issue. The agents are computer programs that act autonomously and behave individually. In this artificial society, the agents demand goods that they want to consume as well as they can produce and consume goods. They try to barter their goods with one of the other agents that is selected randomly. They make their own evaluation of each good based not on global information in the market but on local information shared with their trading partners: They assume the goods, which their trading partners demand, to be popular. They can also demand the goods that they think very popular by themselves and exchange their evaluation of the popularity when they trade with other agents. We pointed out that, in this situation, agents' evaluation of the popularity can be concentrated on some good one after another, which can explain a mechanism of the concentration of popularity.

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