Companies with a history of accident or scandal completely lose public trust when another incident occurs. Such companies must work to prevent any recurrences, and to prevent the occurrence of new incidents.
Companies that have experienced accidents and scandals preserve things related to those incidents in order to pass on the facts and any lessons learned. Nora (1984) advocates the use of lieux de mémoire or “sites of memory” in his historical research. Perhaps companies with histories of negative incidents have unexpectedly created their own lieux de mémoire.
In this study, things related to accidents and scandals are defined as “accident and scandal heritage.” I examine whether corporate accident and scandal heritage can be called lieux de mémoire, and look at the impact of accident and scandal heritage on companies, executives, and employees.
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