This paper aims to clarify customers' behavioral characteristics at bookstores by focusing on building types, bookshelf arrangements, and customers' attributes of bookstores. We conducted plot research to investigate customer collection situation and trace observations in bookstores to grasp customers' detailed behavior. We found that customers' attribute and behavior vary by the bookstore, and that visual sequentiality of subject field of books as well as physical sequentiality influence how customers move around and browse books in bookstores.

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2016年6月にサービスが開始された電子配信サイト「医書．jp」について，その立上げから運用までに深く関与している者として，経緯，概要，特徴などについて詳しく述べ，さらに，現在のサービス内容，今後のサービス内容などについても述べる。

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