支所職員の地域への支援行動におけるロールモデルの構成要素に関する考察

―愛知県豊田市の支所職員を事例として―

抄録

In this study, we clarify the role model components of those staff members who work for a municipal branch office, in support of local communities; we take Toyota city as the case study area. A questionnaire survey was executed in this study, among all staff members of the 12 branch offices of Toyota city. Our analysis identified three role model components among local officers: (1) From the viewpoint of residents, these officers take actions to explore and address the challenges that local communities face, (2) They derive a sense of satisfaction from being a staff member who takes charge of community affairs, and (3) They undertake efforts to share their knowledge and experience as administrative officers with local residents. The results of our analysis suggest that it is important for the government to consider how to enhance role model components within the context of human resource development.