This study aimed to implement and evaluate a web-based postpartum care program for mothers raising children
under one year in the COVID-19 pandemic to provide psychological refreshment and reduce their parenting problems.
The program comprised baby massage, childcare consultation service, and exchange meetings between mothers.
Each session lasted for one hour. The participants were mothers raising their babies and who responded to an
anonymous self-administered evaluation questionnaire. The survey period was from September 2020 to March 2022.
The survey contents included outcome and process evaluations of the postpartum care program. Data from 58 valid
responses were used for the evaluation (89.2%). Most of the participants were in their 30s. Mothers with one child
accounted for 62.1%, and those with two or more children accounted for 37.9%. Primiparas had more breastfeeding
and infant medical problems than multiparas. Multiparas had more problems with lack of sleep, fatigue, and absence of
husband support than primiparas. The outcome evaluations revealed that 94.8% of the mothers felt refreshed from their
participation, 77.6% responded that the program promoted communication, 75.8% indicated that physical problems
were solved, 82.7% reported a reduction in childcare problems, and 60.4% responded that they had interacted with
peers. The web-based postpartum care program content received more than 86.2% satisfaction rate in all categories,
with multiparas having a higher satisfaction rate than primiparas. The web-based postpartum care program was found
to be useful in providing mothers with a high level of refreshment, enhanced communication, reduced physical and
childcare problems, and improved peer interaction.
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