The purpose of this paper is to examine how an ambiguous concept of accountability has functions and consequences for the diversity of teachers and parents and for the relationship between them from a micro-political perspective: focusing on the interactions where teachers treat parents' requests written in a questionnaire for a school evaluation.
My conclusions are as follows. Firstly, an ambiguous concept of accountability makes it possible for every teacher to articulate his/her or parents' claim to a different kind of concept of accountability in interactions with colleagues. Teachers interpret parents' requests for improvement of children's scholastic achievements as inadequate claims with reference to the concept of performance accountability. On the other hand, they interpret their rejection of such requests as adequate behavior with reference to the concept of professional accountability.
In addition, the principal, the vice-principal and others refer to the concept of stretched accountability that teachers are obliged to respond to any parents' requests seeing that they required parents to answer the questionnaire. By narrating such a kind of accountability, they urge their colleagues to respond to parents' claims.
These show that teachers narrate an ambiguous concept of accountability as rhetoric to justify their own claims, to criticize parents' claims and to persuade others to do something which narrators want.
Secondly, teachers' interactions in the school accountability system function to reduce the diversity of parents and teachers. And these have consequences to confirm and construct the division between teachers and parents. In interactions, teachers tend to categorize parents who complain as exceptions or agents for their wayward children. Thus teachers can decrease their responsibility for parents' claims. These narrow stereotypes of parents implicate adversary relationships with parents.
Besides, the diversity of parents is reduced through the process in which teachers select parents' requests to be responded. This reduction is achieved by various concerns of the principal, the section chief and others through various steps of the school accountability system.
In contrast, the diversity of teachers is inspired by parents' claims at first. Some teachers criticize some rules and activities which have not been regarded as troubles in the context of countering parents. But their diversity is not shown to parents in the PTA meeting. This means that their various opinions are eventually discarded in favor of a school official opinion.
That is to say, in the school accountability system parents are not recognized as equal members to teachers in discussing school problems and improvement. School accountability means that the school as a unified official organization gives some accounts to parents after reducing parents' diversity by selection and simplifying their claims.
Thirdly, the accountability system leads teachers to prefer ease of explanations to complication of educational activities. This preference has a risk of oversimplification of the complexity of them.
The macro-policy aims to improve school performance by promoting cooperation between teachers and parents by the concept and the system of accountability. Paradoxically, the micro-politics in the school has functions and consequences to reduce the diversity of teachers and parents and to construct a division between them by the rhetorical concepts and the selection system of accountability.
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