Aim: This study explored visiting nurses’ perceived difficulties in supporting the use of the social security system by clients in their care and suggests how education can provide a solution.
Methods: This study is a descriptive qualitative study using content analysis. Data were collected through semi-structured interviews about cases in which lack of understanding of the social security system affected clients’ care. Participants were 12 visiting nurses, with experience ranging from six months to five years.
Results: This study identified five categories; “lack of basic knowledge about the social security system soon after becoming a visiting nurse”, “not being able to grasp the overall picture of the social security system sufficiently to support clients’ daily lives”, “not being able to manage their clients’ daily lives by supporting the use of the social security services”, “not being able to capture adequate information in realtime”, and “being hard to learn by themselves”.
Conclusions: The study results indicate three possible effective strategies to improve visiting nurses’ ability to support the use of the social security system for their clients’ care. First, provide novice nurses with education soon after they become a visiting nurse that connects the nursing care they provide for their clients with information regarding the social security system. Second, cultivate a work environment where novice nurses can easily obtain guidance from senior nurses regarding social security services. Lastly, construct a step-by-step and systematic curriculum to educate nurses about the social security system.
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