International Journal of Marketing & Distribution

International Journal of Marketing & Distribution

Online ISSN : 2186-0939
Print ISSN : 1345-9015
ISSN-L : 1345-9015

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Volume 21, Issue 1

Displaying 1-7 of 7 articles from this issue

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Special Section (Guest editor: Kazuhiro Fujimura (Kagawa University))

Concept analysis of benefit delay in services: extension to customer resource based service model

Tetsu Kobayashi

2018 Volume 21 Issue 1 Pages 1-12
Published: 2018
Released on J-STAGE: March 31, 2018

DOIhttps://doi.org/10.5844/jsmd.21.1_1

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The shift of the relationship of customer participation and customer satisfaction in delayed benefit services

Chihiro Morito

2018 Volume 21 Issue 1 Pages 13-28
Published: 2018
Released on J-STAGE: March 31, 2018

DOIhttps://doi.org/10.5844/jsmd.21.1_13

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Special Section (Research Notes) (Guest editor: Kazuhiro Fujimura (Kagawa University))

A qualitative data analysis of the provision of benefits and patient participation in medical services: “Delayed Benefit” perspective

Hiroshi Takamuro

2018 Volume 21 Issue 1 Pages 29-50
Published: 2018
Released on J-STAGE: March 31, 2018

DOIhttps://doi.org/10.5844/jsmd.21.1_29

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The impact and direction of Service-Dominant Logic Research

Masato Shoji

2018 Volume 21 Issue 1 Pages 51-65
Published: 2018
Released on J-STAGE: March 31, 2018

DOIhttps://doi.org/10.5844/jsmd.21.1_51

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Relationship between the evaluation of outcome- versus process-oriented service recovery and action identification

Satoko Suzuki, Kosuke Takemura, Takeshi Hamamura

2018 Volume 21 Issue 1 Pages 67-75
Published: 2018
Released on J-STAGE: March 31, 2018

DOIhttps://doi.org/10.5844/jsmd.21.1_67

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Special Section (Guest editor: Takashi Niikura (Hosei University))

Characteristics of Japanese type of omnichannel and its theoretical issues

Kimihiko Kondo

2018 Volume 21 Issue 1 Pages 77-89
Published: 2018
Released on J-STAGE: March 31, 2018

DOIhttps://doi.org/10.5844/jsmd.21.1_77

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Intra- and Inter-firm knowledge exploration: The impact on the pricing and promotion strategy in retail chains

Fumikazu Morimura

2018 Volume 21 Issue 1 Pages 91-107
Published: 2018
Released on J-STAGE: March 31, 2018

DOIhttps://doi.org/10.5844/jsmd.21.1_91

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