The objective of this study is to identify the dimensions that determine the customers' evaluation of service quality in academic libraries. We selected one university library each in England and Finland and two in Japan to conduct a questionnaire survey based on the GAP theory of SERVQUAL that has led discussions on the assessment of service quality in both theories and practices of marketing. Since the actual delivery of information as a service outcome is as important as the service process in libraries, attributes inherent to library services were incorporated into the questionnaire. Obtained data were put through exploratory and confirmatory factor analyses and it was shown that library service quality consists of 4 dimensions: "staff," "library as ba," "collection and access," and "organization," which are different from the 5 SERVQUAL dimensions: "tangibles," "reliability," "responsiveness," "assurance," and "empathy."

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Objective: This study was designed 1) to elucidate the usefulness of structured abstracts in the review of manuscripts by editors, and the current state of affairs regarding the circumstances of use of structured abstracts in Japanese medical society journals, and 2)to elucidate the degree of recognition of structured abstracts by the editors and medical investigators of journals published by Japanese medical societies, their degree of adoption by Japanese scientific societies, and the conditions. Methods: A questionnaire survey of editors and investigators was conducted in June 2003, and replies were obtained from67 editors of journals of medical societies (valid response rate: 69.8%) and 129 investigators (valid response rate: 43%). Results: 1. Structured abstracts were reported to be useful in reviewing manuscripts by 61.2% of the editors. Structured abstracts were more widely known by the editors of journals of clinical societies than by the editors of basic science societies, and a higher percentage used them.2. The degree of recognition of structured abstracts was 88.1% by editors and 78.3% by investigators. The possible adoption of structured abstracts by Japanese medical journals was supported by79.1% of the editors and 61.3% of the investigators. Items for which a significant difference was found between editors and investigators were "recognition of the Vancouver style" and "adoption of structured abstracts by Japanese medical journals", and there were higher percentages of positive replies by the editors in regard to both. Conclusions: The usefulness of structured abstracts is acknowledged by both editors and investigators, and structured abstracts are expected to be widely adopted by Japanese journals in the future.

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A vulnerability of information system that could lead to disclosure of registered personal in-formation and the illegal use of them have been found frequently in company with the extension of network society. Since the enactment of the Law for the Protection of Personal Information in Japan, the concern and a social demand for the protection and the exploitation of personal in-formation in a proper way are becoming more and more conspicuous, so it is effective to publish "Privacy Policy" on the web. Such a new idea began to infiltrate into private enterprises. Con-sidering the present condition that a lot of personal information is used also in the govern-mental agencies and its relative activities, the necessity for the publication of Privacy Policy has been increasing. In this paper, I will inquire into the present situation of the publication and signification of Privacy Policy mainly examined focusing on the U.S. Federal Agencies.

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Dutch interpreters are employed by local government in Nagasaki and classed as local government officials. Due to the factors involving the complexity of the trading with the Dutch, especially the regulation of the Dutch trading after 1715, the opening of Japan to foreign trade in 1859, the official functions of Dutch interpreters were diversified, with the needs to increase the kinds of works and the number of interpreters. Generally, the official roles of Chinese interpreters were more complex and varied than those of Dutch interpreters. Thus, additions of official positions and salaries for Dutch interpreters were naturally considered to have complied with those of Chinese interpreters.

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In spite of the vast amount of teaching and learning materials of English as a Foreign Language (EFL) with new media such as moving image, few discussions have been made concerning the significance of new media in making EFL materials; especially concerning which media can facilitate which language item. This paper, therefore, will address this issue by examining English polysemous words with the representation of their image schema I shall begin my paper by examining the importance of image schema in learning English polysemous words, from a theoretical perspective; then I shall show pedagogical examples of better presentation of image schema through moving image. Finally I shall address the necessity of further research on this issue.

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