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Volume 21, Issue 6
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Case of Kurashiki Chuo HospitalMasami AbeArticle type: research-article
2022 Volume 21 Issue 6 Pages 103-115
Published: December 15, 2022
Released on J-STAGE: December 15, 2022
Advance online publication: December 09, 2022JOURNAL OPEN ACCESSTo date, there has been a tendency to think that difficulty for service operations to run smoothly in healthcare organizations is attributed to resistance by professionals to changes in practices. By contrast, in the Kurashiki Chuo Hospital case reported in this paper, the true cause that obstructed safe and smooth service operations was in fact a lack of communication between units.
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