This paper proposes a method to improve the cooking processes and distribution of workload for employees in a restaurant specializing in dinner in order to meet the varying demands of customers' orders. In a restaurant, the total number of dishes differs each day. However, the method of changing the workload distribution among cooking staff according to the total number of dishes to improve cooking speed is not usually used. In this paper, first, we develop a system to compute cooking time through analyzing the behavior of the kitchen staff. The system is incorporated with a recipe system that includes the necessary ingredients and cooking processes, enabling calculation of cooking time without behavior measurement. Second, we analyze the relationship between customers' orders and the workload of each cooking staff using POS data, the recipe system and an attendance planning system. The results suggest that 1) although the recipe system can calculate theoretical cooking time, the correction index is required to calculate actual cooking time because additional operations are required when kitchen staff change the dish prepared, and 2) the restaurant manager can detect operational problems and improve operations by comparing customer orders and kitchen staff workloads.
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