The Japanese Society for Quality Control promotes quality control survey and research projects for the purpose of contributing to development of academia, industry and society. The quality control, which once drove high economic growth in Japan, is still “a fundamental strategy,” remaining as bedrock of customer-value-centric business management. In the society where innovative technology development is being accelerated to be deployed in the near future, however, customer value also changes rapidly and drastically. Only those organizations which succeed in accelerating their plan-do-check-act cycle will be able to attract customers and ensure their sustainability. To accelerate a plan-do-check-act cycle, it is necessary to 1) acquire and reuse diverse operational and strategic knowledge related to creation of customer value and 2) make an effective use of big data to identify and address customer needs. In order to adapt to, rather than become at the mercy of, the plando-check-act cycle acceleration, an organization needs to pursue a business management approach to leverage not only the plan-do-check-act cycle techniques in the real world but also those in the cyber world. Once the foundation to address customer needs is established in response to changes in the society, an organization, if it aims at achieving further success, must focus on “quality-driven business management to support innovation strategy” built upon the fundamental strategy. The quality-driven business management to support innovation strategy is defined as approach to address “quality” in a broader sense and promote it as “customer value creation.” To focus on promotion of “customer value creation with emerging changes reflected,” the Japanese Society for Quality Control launched activities of “Service Excellence Division” and “Production Innovation Division” in October 2018.

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Japan is facing the challenge of declining population, except metropolises. Hinohara Village in Tokyo is no exception. Other issue is the declining total fertility rate. In 2018, the total fertility rate in Japan was 1.42, while in Hinohara Village it was 3.07. To ascertain the reason for the high total fertility rate, we visited Hinohara Village and interviewed its mayor, Mr. Sakamoto. This paper reports the contents of the interview.

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This report describes the activities of the research group for planning industrygovernment-academia projects about SDGs, including the discussions of presentations from 6 different perspectives in the organized session at the 13^th conference of Transdisciplinary Federation of Science and Technology.

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Since the spread of DX projects has led to talented IT engineers making exodus from the Information and Communications Technology (ICT) company, this study has been conducted about the psychological factors behind IT engineers' attitudes toward changing jobs and organizational factors. Previous research of IT engineers' attitudes toward job change have shown that “satisfaction” affects the attitudes of young IT engineers and “career” and “income” affect the attitudes of mid-career IT engineers, while “income” affects the attitudes of IT engineers in the ICT industry, to which many IT engineers belong. Therefore, in this study, we have been analyzing the differences in the process of raising the level of satisfaction with income between IT engineers in the ICT industry and those with a low level of job-hopping intention, including the background of antecedents. The results indicated that the teamwork contributed to the satisfaction with income for those with low job-hopping awareness, while the satisfaction with personnel evaluation contributed to the satisfaction with job-hoping awareness for those with high job-hopping awareness.

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Japanese Society for the Science of Design (JSSD) was founded in 1953 with the aim of contributing to the progress and development of academic research on design through the cooperation of its members. Currently, JSSD has around 2,000 members, five regional branches, and 20 research SIGs. Its activities are publicized through research presentations, symposia, several journals on research in English and Japanese versions, on design productions and on special issues.

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