The Japanese Society for Quality Control promotes quality control survey and research
projects for the purpose of contributing to development of academia, industry and society. The quality control, which once drove high economic growth in Japan, is still “a fundamental strategy,” remaining as bedrock of customer-value-centric business management. In the society where innovative technology development is being accelerated to be deployed in the near future, however, customer value also changes rapidly and drastically. Only those organizations which succeed in accelerating their plan-do-check-act cycle will be able to attract customers and ensure their sustainability. To accelerate a plan-do-check-act cycle, it is necessary to 1) acquire and reuse diverse operational and strategic knowledge related to creation of customer value and 2) make an effective use of big data to identify and address customer needs. In order to adapt to, rather than become at the mercy of, the plando-check-act cycle acceleration, an organization needs to pursue a business management approach to leverage not only the plan-do-check-act cycle techniques in the real world but also those in the cyber world. Once the foundation to address customer needs is established in response to changes in the society, an organization, if it aims at achieving further success, must focus on “quality-driven business management to support innovation strategy” built upon the fundamental strategy. The quality-driven business management to support innovation strategy is defined as approach to address “quality” in a broader sense and promote it as “customer value creation.” To focus on promotion of “customer value creation with emerging changes reflected,” the Japanese Society for Quality Control launched activities of “Service Excellence Division” and “Production Innovation Division” in October 2018.