Oukan (Journal of Transdisciplinary Federation of Science and Technology)
Online ISSN : 2189-6399
Print ISSN : 1881-7610
ISSN-L : 1881-7610
Volume 15, Issue 2
Oukan
Displaying 1-9 of 9 articles from this issue
Contents
Preface
Topics
Review
Original Paper
  • Comprehending Service from a Phenomenological Perspective
    Yasufumi AMARI
    Article type: Original Paper
    2021 Volume 15 Issue 2 Pages 57-73
    Published: October 15, 2021
    Released on J-STAGE: October 15, 2021
    JOURNAL OPEN ACCESS
    Although an academic discipline, service science, or “serviceology,“ has been proposed lately, this “science” is often “science for service business,” not science for the entity itself called “service,” in the actual discussions. Both “service” and “science” are conceptual and do not physically exist in the world of nature. Therefore, if taking an approach considered scientific in general, we will encounter difficulties while pursuing essence of service, or what service itself is. To address the above, we employ logics derived from phenomenology, or (1)structuralist philosophy of science and (2)structural-constructivism, to scientifically pursue what a certain concept is and attempt to identify service itself to be an object of science. Taking account of an image that manifests itself, i.e. a phenomenon as immanence, when getting service at service recipients' consciousness, we can identify what service is. The essence of service derived under these logics is joy emerged at service recipients' consciousness as immanence, not something transcendence outside the service recipients' body. In addition, we view what value, being created by service, is and what “value co-creation,” often seen in the service-dominant logic, is through the discussions on service.
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