This paper elucidates the birth of an emergent business model in the innovation process through which an outstanding business model is created in the taxation system and ecosystem, by analyzing the case of the Furusato Nozei (“Hometown Tax Donation”) Program in Japan. The results of this analysis show that the process of creation of the Furusato Nozei Program business model that is the subject of this paper was a five-stage process consisting of the stages (i) prior developments and background, (ii) analytical planning and implementation of the taxation system, (iii) initial implementation, (iv) the emergent business model, and (v) a major increase in tax receipts and completion of the process. Stage (iv) consisted of two substages: the stage of use of the system in response to the unexpected event of the Great East Japan Earthquake and the stage of the emergence of a virtuous cycle through enhancement of rewards provided in return for contributions and the startup of brokerage sites. This paper’s consideration of the subject describes clearly (i) the expansion of the emergent business model concept to public systems, (ii) the logic and management of emergent business models in public systems, and (iii) the significance of the case studied in this paper.
The aim of this study is to define the difference of a job/carrier change consciousness between young IT engineers and middle-aged ones. As a verification method, a questionnaire analysis was conducted for engineers of graduated employments. As a result, in order to decrease young engineers’ negative job/carrier change consciousness, it is necessary to make them recognize the value and rewarding for their work. It also became clear that a positive feedback from their boss has an influence on young people recognizing their job as a calling. On the other hand, this theory does not apply to middle-aged career. It has turned out that they tend to have lower consciousness toward job/carrier change if they can have opportunity of career development possibilities shown by management side and it is enhanced by their business skill.
These days, in many companies, QA (Question Answering) systems accepting the query about the system and service online are introduced. In this QA system, a Web form and emails are adopted, and it is possible to send the query in an electronic document format. At this time, it is the present conditions that the answer document corresponding to the query document is made in hands. Therefore, it is considered useful to improve the efficiency of business operations in a company if automation of answer documents writing work is possible by utilizing past query and answer history data. However, the contents of query documents vary widely, such as cases where automatic response are possible, and cases where individual correspondence are required. Therefore, it is difficult to learn all the query and answer documents from the beginning and automate the writing of answer documents. Therefore, in this research, we build the model to analyze the relation between query and answer documents. Finally, we apply the proposed model to the actual data of the query and answer documents stored in the QA system of a certain major company and verify the effectiveness.