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Article type: Cover
2008 Volume 10 Issue 5 Pages
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Article type: Appendix
2008 Volume 10 Issue 5 Pages
i-ii
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2008 Volume 10 Issue 5 Pages
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Article type: Appendix
2008 Volume 10 Issue 5 Pages
v-vii
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Article type: Index
2008 Volume 10 Issue 5 Pages
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Article type: Index
2008 Volume 10 Issue 5 Pages
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Article type: Index
2008 Volume 10 Issue 5 Pages
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Article type: Index
2008 Volume 10 Issue 5 Pages
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Shinzo Enomoto
Article type: Article
2008 Volume 10 Issue 5 Pages
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Satsuki Shimada
Article type: Article
2008 Volume 10 Issue 5 Pages
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Kazuhiro Esaki
Article type: Article
2008 Volume 10 Issue 5 Pages
3-7
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Effective utilization of IT (Information Technology) is the necessary important management issues for both strengthen the capability of business process carried and social infrastructures by the growth of Information & Communication Technology. Humans society have to secure the totally reliable, safety and stable society based on the hi-quality information systems, importance of realization of hi-quality software product as a element of the information systems are extremely grown. Under these kind of recognitions, In this report, I would like to introduce the international standard as ISO25030; software quality requirement which have published last year, and discuss the importance of application of ISO25030 to software product development project quality improvement.
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Toshiyuki Horiuchi, Tetsurou Seki
Article type: Article
2008 Volume 10 Issue 5 Pages
8-12
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"The Project Quality Management for Customer Creation" is an activity to make a profit for the company as the owner of project. The profit is created by the increase of Life Time Value of each clients of project. The increase of Life Time Value is realized by getting a Customer Satisfaction. In this paper, the structure of the Project Quality Management for Customer Creation in the solution type of software project is discussed.
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Saori Fujita, Toshiya Hakoshima, Yasuo Nishiyama
Article type: Article
2008 Volume 10 Issue 5 Pages
13-18
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This paper describes the analysis and organization for reviews of documents. This paper constructs practical methodology to put out the effect rather than existing methodology about the quality management of the documents. By this execution of the techniques, the efficient finding and analysis of defects and the objective feedback from the defect becomes possible. Further more, this approach results in relapse prevention of the defect and the reduction of unexpected rework costs. Also in the project that applied this technique, the effect of quality improvement of the documents and decrease of unexpected rework costs and the work efficiency was proven.
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Ryoichi Wakuta, Kumiko Kemmoku
Article type: Article
2008 Volume 10 Issue 5 Pages
19-22
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Customer satisfaction with services during operation and maintenance phase influences not only the company's brand image but also the customers' decision on choices of computing products and devices. Fujitsu IT Infrastructure service business group (Fujitsu CE Group) applies its proprietary method in managing quality of service (QoS), and thereby manages quality of maintenance service provided by 8,000 Fujitsu customer engineers and 1,000 call center and technical staffs Japan-wide to improve QoS and gain greater customer satisfaction. This report introduces their activity.
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Hiroshi Sano
Article type: Article
2008 Volume 10 Issue 5 Pages
23-28
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New Energy and Industrial Development Organization (NEDO) has monitored the status of the utilization of project's outputs since FY2004. The purposes of the follow-up monitoring are to ensure accountability and improvement of project management methods and R & D policies. 56 projects that NEDO completed in FY2001 and FY2002 were monitored through the follow-up surveys. It is very good to use project's outputs for business activities, but it was found that approximately 22% of outputs were utilized for different purposes for which it was originally intended. In this paper, the results of follow-up surveys and hypothesis that there might be a point that should be improved for our project management are shown. Finally, improvement of management methods will be discussed.
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Khim-Teck Yeo
Article type: Article
2008 Volume 10 Issue 5 Pages
29-
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[in Japanese]
Article type: Article
2008 Volume 10 Issue 5 Pages
29-30
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[in Japanese]
Article type: Article
2008 Volume 10 Issue 5 Pages
30-
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[in Japanese]
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2008 Volume 10 Issue 5 Pages
31-
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[in Japanese], [in Japanese]
Article type: Article
2008 Volume 10 Issue 5 Pages
31-32
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[in Japanese]
Article type: Article
2008 Volume 10 Issue 5 Pages
32-33
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[in Japanese]
Article type: Article
2008 Volume 10 Issue 5 Pages
33-34
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[in Japanese]
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2008 Volume 10 Issue 5 Pages
34-
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[in Japanese]
Article type: Article
2008 Volume 10 Issue 5 Pages
34-35
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2008 Volume 10 Issue 5 Pages
35-36
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Hideki Iso
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2008 Volume 10 Issue 5 Pages
37-38
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Article type: Appendix
2008 Volume 10 Issue 5 Pages
39-40
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Hiroaki Itakura
Article type: Article
2008 Volume 10 Issue 5 Pages
41-43
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Article type: Article
2008 Volume 10 Issue 5 Pages
44-45
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Nobuyuki Yajima
Article type: Article
2008 Volume 10 Issue 5 Pages
46-48
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Hidetaka Nakajima
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2008 Volume 10 Issue 5 Pages
49-50
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Noboru Fujimaki
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2008 Volume 10 Issue 5 Pages
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Article type: Appendix
2008 Volume 10 Issue 5 Pages
52-
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Article type: Appendix
2008 Volume 10 Issue 5 Pages
54-
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Article type: Appendix
2008 Volume 10 Issue 5 Pages
55-57
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Article type: Appendix
2008 Volume 10 Issue 5 Pages
58-59
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Article type: Appendix
2008 Volume 10 Issue 5 Pages
60-
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2008 Volume 10 Issue 5 Pages
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Article type: Appendix
2008 Volume 10 Issue 5 Pages
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Article type: Cover
2008 Volume 10 Issue 5 Pages
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