Knack and skill for production are obtained with long time-work experience through the recognition of work quintessence. Highly skilled engineers are able to train younger engineers in essential point of technological succession. OJT is said to be efficient for transfer of engineering and skills, but it takes a longer time, as the process and methodology of training has still not been clarified sufficiently. In this paper, a methodology for the construction of problem areas and researching improvement plans for the transfer of engineering and skills to younger engineers is discussed.

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Production system always needs to evolve under any conditions, which requires talented persons who stimulate that evolution. Then, how can we develop those talented persons in organizations and how can we design such a mechanism that supports those persons? This paper addresses these issues on the base of examples of Japanese manufacturing companies and empirical research of one manufacturing company.

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The activity that started effectively using an individual skill and know-how as a property of the organization has worked so far in a lot of enterprises. For more effect, we were innovationed through trinity approach; people, process, and IT system in our company. People is KM Change Management and Process is Creation of a Knowledge Circulation Development Process and IT System is Design Navigation system. The target of this Knowledge Management innovation activity is three of the following. One is improving the organization's capability of learning failure experience and sharing the knowledge. Two is speeding up the technology transfer by eliciting and sharing the knowledge of design. Three is improvement in the quality of management by the Knowledge Circulation Process supporting the creation of wisdom. This documents is being written about the Knowledge Management innovation activity in our design site. It does on the introduction of the case continuously promoted though it tries and errs.

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Japanese electronics industry had led the electronic manufacturing scene during the period of high economic growth before Asian counterparts, China-based EMS's as frequently cited, emerged as a big player. The former part of this article points out the difference between features of Chinese manufacturing systems and Japanese ones. The latter part describes our recommended strategies and required capabilities to be strengthened to tackle with those situations. Our case to nurture and inherit "Developing Capability" and "Manufacturing Capability" is also introduced.

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The technological capabilities of an airline's engineering & maintenance service department have a substantial effect on quality and cost as well as the business performance of the airline as a whole. The ANA engineering & maintenance service department maintains a unique service personnel training system for potential engineers based on the idea that airline technology stems from the maintenance service department. Both service technicians and other indirect departmental staff are considered equal from the perspective of airline technological capabilities. The ANA service department has refrained from applying mass redundancy to baby-boom service technicians and engineers, instead recognizing that training of these staff must continue on a much larger-scale. A versatile and substantial technological and personnel training program has been underway incorporating the following 4 major areas of 1) educational training 2) instructions from senior figures regarding practical business and OJT 3) system that utilizes and tests a person's expertise and 4) self-development.

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Let's rotate the cycle of pass on Technology and technical Skills. I would like to talk about how to pass on technology and technical skills through the cases of Honda. Honda has not the specific system and programs to develop engineers. But, Honda has a lot of excellent engineers of both R&D and Production operations which are recognized by other competitive companies and customers. What is the reason? When people are put into jobs at any given time that take them beyond their capabilities and beyond what they feel they are qualified to do, they have to think and act for themselves independently and to start to learn spontaneously. It is a method for fostering the development of resourceful humans, a talent at which Honda excels. In the following way, we will be able to make a significant contribution to the development of engineers.
Practice 1 : Share the Corporate philosophy and develop culture to foster engineers.
Practice 2 : Clarify an ideal state of engineers.
Practice 3 : Use various places and opportunities to develop engineers' full potential.
Practice 4 : Utilize differences and create active learning programs by cooperative organization.
Practice 5 : Continue to improve and evolve existing programs.

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We think that information on customer satisfaction is important in a lot of enterprises now. However, the important of the activity of customer satisfaction done in various enterprises is whether it was able to achieve the satisfaction of the target level. Therefore, thinking even about the clarification of the satisfaction structure to improve the value of satisfactory is a little in a lot of enterprises. In this study, we consider the methodology of useful for the product planner that can elucidate the structure of customer satisfaction. Concretely, we apply the satisfaction study on the instrumental performance and the expressive performance by J.E.Swan and L.J.Combs. And, we propose the method of identifying the instrumental performance and the expressive performance for the support of new product planning. We obtained the following facts as a result. We were able to derive an idea profitable to the new product planning by applying the study of the structural theory about customer satisfaction. In addition, we were able to propose the method of appropriately identifying the instrumental performance and the expressive performance by using Importance-Performance Analysis.

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For the sustainable development of the corporations, it is being asked for the corporate management to innovate the management by giving careful consideration for business risk and to provides the product or the service for customer satisfaction. Now, however, there are not always risk assessment methods and risk management established for solving business problems which is necessary for management innovation. This article proposes new framework of risk management which is effective for prevention of risk based on business analysis method which analyzes management issues by grasping critical management elements. This risk management is composed of four elements, i.e.
① Introduction of risk management function to corporate governance.
② Integrated risk management system which include risk assessment in management by policy and daily management of TQM.
③ Corporate risk assessment method which makes use of assessment table by the management elements.
④ Enforcement of audit in the corporate governance.

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Although many error proofing solutions are implemented successfully in healthcare, most of them are implemented after errors cause serious accidents. More proactive approach is needed, and FMEA is considered as a useful method for this purpose and applied by many healthcare institutes. Healthcare inherent situations, however, make the application inefficient. This paper understood that a process of applying FMEA was consisted of three phases and identified the difficulties in each phase. Moreover, It also provided support tools for overcoming these difficulties and discussed the effectiveness of these tools through six actual FMEA projects in healthcare.

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