Journal of The Japanese Society for Quality Control
Online ISSN : 2432-1044
Print ISSN : 0386-8230
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Volume 30, Issue 2
Displaying 1-13 of 13 articles from this issue
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Features
Activity Report of Research Section
Research Papers
Survey and Field Study
  • Relationships Between the Method of Educating/Training/Motivating Workers and the Errors that Occurred when Workers did not Follow Operation Standards
    Takashi KIKUCHI, Takeshi NAKAJO
    Article type: Survey and Field Study
    2000 Volume 30 Issue 2 Pages 63-71
    Published: April 15, 2000
    Released on J-STAGE: September 07, 2018
    DOIhttps://doi.org/10.20684/quality.30.2_63
    JOURNAL RESTRICTED ACCESS
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    T. Nakajo et al. investigated the relationships between status of work management systems and the types of human error occurring under the systems, and found many companies face to the errors that occurred when the worker did not follow the operation standard, and performance evaluation and training focusing individual workers are effective to prevent the errors. This paper focused on the method of educating/training/motivating workers and the errors that occurred when the worker did not follow the operation standard, and identified the relationships between them based on the survey of Deming Prize awarded companies The study shows that the methods of educating/training/motivating workers have effects on the types and occurrence rate of errors, and the degree of the effects depends on the conditions of workshop, e. g. , status of automation and standardization, percentage of temporal employee, and number of product types.
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