Journal of The Japanese Society for Quality Control
Online ISSN : 2432-1044
Print ISSN : 0386-8230
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Volume 48, Issue 2
Displaying 1-6 of 6 articles from this issue
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Invited Article
  • People Centered Systematization,Development and Promotion of TQM
    Takeshi NAKAJO
    Article type: Invited Article
    2018 Volume 48 Issue 2 Pages 138-145
    Published: April 15, 2018
    Released on J-STAGE: March 12, 2020
    DOIhttps://doi.org/10.20684/quality.48.2_138
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    　Even if the actions to do have been determined clearly as a plan or procedure, people cannot necessarily follow it. When such human in-appropriate behaviors get into processes for developing and providing products/services, various problems occur. On the other hand, people can closely collaborate each other to identify features and occurrence mechanisms of the problems that they faces and to generate and utilize solutions against them, and produce new values for customers and the society. In this article, the relationships between people and TQM were reviewed based on the researches and activities in which the author has been involved, and the items to be taken into considerations in future development and promotion of TQM were clarified. It is a preliminary essay and hoped to become a document for discussion in JSQC and the society.
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  • Systematization in Japan―Typology and Obstacles
    Keiko TOYA
    Article type: Invited Article
    2018 Volume 48 Issue 2 Pages 146-151
    Published: April 15, 2018
    Released on J-STAGE: March 12, 2020
    DOIhttps://doi.org/10.20684/quality.48.2_146
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    　Many manufactures over the world that attempt to Servitize have been confronted with severe obstacles. On top of this, the negative temporal and financial result of Servitization was reported in the previous study, called ‘service paradox’.
    　We conducted mail survey for eight sectors（ seven manufactures plus telecommunication）, asking about the seven categories of obstacles on Servitization including leadership, company culture, shortage of human resources, and so on. Then we merged the survey data and their financial results. Based on the survey data and their financial results, we divided the companies into four stages of Servitization. We verified the differences of obstacles among the sectors, company’s sizes, and their financial situations. As a result, we found that the service paradox doesn’t exist in most cases.
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Report of Research Group
Serial
  • Guidelines for Small Group Improvement Activities
    Kenji MURAKAWA
    Article type: Serial [About JSQC Staderd]
    2018 Volume 48 Issue 2 Pages 156-160
    Published: April 15, 2018
    Released on J-STAGE: March 12, 2020
    DOIhttps://doi.org/10.20684/quality.48.2_156
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    　This article introduces JSQC-Std “Guidelines for Small Group Improvement Activities” developed by the Japanese Society for Quality Control （JSQC） in 2015.
    　Small Group Improvement Activities are placed at the basses of Quality Ensurance, Policy Management and Daily Management, which are significant organizational initiatives within Total Quality Management（ TQM）. The success of Small Group Improvement Activities will impact the entire TQM greatly. However, a unified opinion on the concept and promotion method of this activity has not been established as an official standard. As such, organizations that implement this activity have been learning by trial and error.
    　This guideline gives the important concepts and promotion methods for team improvement activities and QC circle activities–activities that are the representative small group improvement activities for problemsolving and/or task-achievement conducted as part of TQM. This guideline is intended to be applicable for all organizations that engage in some sort of improvement activities and to contribute to the growth and the development of such organizations..
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Overview of the Lecture
Research papers
Quality Report
  • Creating Guidelines for Health Management Through Online Quality Engineering
    Ichiro SASAKI
    Article type: Quality Report
    2018 Volume 48 Issue 2 Pages 185-191
    Published: April 15, 2018
    Released on J-STAGE: March 12, 2020
    DOIhttps://doi.org/10.20684/quality.48.2_185
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    　To be healthy is extremely important both in terms of reducing national medical expenses, productivity of companies and organizations, and quality of life（ QOL） of individual life. We propose to apply online quality engineering method to create guidelines for health management for that purpose. There is a variety of concrete methods even if saying online quality engineering in a bite. In this issue, we will discuss the method of periodic maintenance for optimization of dental visit period, the method of examination design for examination of profit/loss of paying optional examination at medical examination, and the method of feed forward control using T method of MT system as a prediction method for weight management aimed at getting out of the preliminary group of metabolic syndrome. While options of other methods are considered, we clarified the reason why the method was selected and how to set each parameter in the calculation formula. It made it possible to create guidelines in each case. Along with that, we can show part of the range of application range of online quality engineering, and it is expected that it will lead to the activation of future applications.
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