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Volume 40 (2010)
- Issue 4 Pages 338-
- Issue 3 Pages 253-
- Issue 2 Pages 163-
- Issue 1 Pages 7-
Volume 40, Issue 2
Displaying 1-8 of 8 articles from this issue
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Features
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Yoshinori IIZUKAArticle type: Features 〔Keeping Up with Changes from Customers’ Viewpoints〕
2010 Volume 40 Issue 2 Pages 163-169
Published: April 15, 2010
Released on J-STAGE: October 31, 2017
JOURNAL RESTRICTED ACCESSIn 1980's, Japan was called "quality nation". This was why quality centered management, which was applied to business management in the period of high economic growth based on popularization of industrial products, fitted the needs of the age. And, the new age of matured economic society comes. The quality, that was formerly a key success factor, is still effective even in today's changing age. Namely, the core concept of the current quality centered management should include "customer focused", "system oriented", "people centered" and "self-innovation". The concept of "customer focused" is more and more important for value provision in its profound meaning. And, in the age of changes, the self-innovation is also crucial, for which autonomy is essential.View full abstractDownload PDF (1043K) -
- OKAYA Electric Industries as an Example -Tadashi SAITOArticle type: Features 〔Keeping Up with Changes from Customers’ Viewpoints〕
2010 Volume 40 Issue 2 Pages 170-176
Published: April 15, 2010
Released on J-STAGE: October 31, 2017
JOURNAL RESTRICTED ACCESSIt introduces the case with OKAYA to the customer aspect in this feature as electronic part industry correspondence to the change left. It is not an enterprise with a special technology though OKAYA is electronic part producing company of establishment from which 70 years pass in the vicinity. It is great in the translation that obediently correctly mistakes ISO 9001, JISQ 9005, and JISQ 9006 if using for conversion for the improvement and the enterprise it, and becoming reference of some each companies.View full abstractDownload PDF (1092K) -
- Activities in GC America as an Example -Shigeki FUJINOArticle type: Features 〔Keeping Up with Changes from Customers’ Viewpoints〕
2010 Volume 40 Issue 2 Pages 177-179
Published: April 15, 2010
Released on J-STAGE: October 31, 2017
JOURNAL RESTRICTED ACCESSIn the United States, its population is increasing so rapidly while the number of dentists will be getting smaller. It is so critical that dental clinics are facing busy schedules. GC America Inc. is striving to provide "Easier, Faster, Better" products to meet customer expectations.View full abstractDownload PDF (633K)
New Arrivals
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Kenji MURAKAWAArticle type: New Arrivals
2010 Volume 40 Issue 2 Pages 180-185
Published: April 15, 2010
Released on J-STAGE: October 31, 2017
JOURNAL RESTRICTED ACCESSDownload PDF (793K)
Research Papers
Contributed Paper
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Masataka SANO, Masahiko MUNECHIKA, Masaaki KANEKOArticle type: Contributed Paper
2010 Volume 40 Issue 2 Pages 201-210
Published: April 15, 2010
Released on J-STAGE: October 31, 2017
JOURNAL RESTRICTED ACCESSIncidents during medication process account high rates in most hospitals. Moreover, medical staffs continuously cause similar incidents. It is effective to identify the key defective work method to prevent these incidents. Therefore, it is necessary to describe the work method of medication process to understand the problem for the improvement of work method. This paper proposes a method to analyze the trend of medication incidents based on work process described with work elements. This method describes the medication process with work elements and components. Then, this method identifies the work element that induced a medication error. Finally, the trend of medication incident is grasped by collecting incidents during a certain period to detect defective work method to improve. The application of the proposed method to a hospital identified the key defective work method and decreased the number of incidents. Moreover, medication processes of three hospitals are described comparative with the number of incident. As a result the method also enables to identify problematic work method.View full abstractDownload PDF (1451K) -
Manabu KUROKI, Souto WATANABEArticle type: Contributed Paper
2010 Volume 40 Issue 2 Pages 211-224
Published: April 15, 2010
Released on J-STAGE: October 31, 2017
JOURNAL RESTRICTED ACCESSThis paper considers a problem of selecting a set of single factor models which can generate a given statistical data through the information on undirected independence graphs. The characterization of factor models through undirected graphs has been studied by Grzebyk et al. (2004), Stanghellini (1997) and Vicard (2000), which does not clarify what kind of factor models can generate an undirected independence graph of interest. In this paper, we assume a Gaussian single factor model whose inverse covariance matrix of error variables is block diagonalized. Then, we clarify the correspondent relationships between a single factor model and a set of undirected independence graphs. The results of this paper help us to select candidates of single factor models which can generate a certain undirected independence graph.View full abstractDownload PDF (1593K)
Technical Note
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Gulimire ABULAITI, Takao ENKAWA, Bjorn FRANKArticle type: Technical Note
2010 Volume 40 Issue 2 Pages 225-233
Published: April 15, 2010
Released on J-STAGE: October 31, 2017
JOURNAL RESTRICTED ACCESSIn the face of intense competition, companies try to retain and acquire customers by improving customer satisfaction (CS). Recent research indicates that CS is not only influenced by companies' customer orientation but also by unrelated external factors such as economic fluctuations. To better understand these mechanisms, this study explores the influences of the 2008 world economic crisis on firm-related customer attitudes (CS, perceived value, corporate image) and the moderating effects of culture on these influences. It utilizes data from a questionnaire survey which was conducted in two waves, before and after the 2008 world economic crisis, and measured Japanese customers' cultural traits and firm-related attitudes in 14 industries. This study yields the following results. (1) The economic crisis positively influences CS but not perceived value and corporate image. (2) Culture affects all analyzed indicators of firm-related customer attitudes. They are positively influenced by risk aversion and negatively by technical orientation. (3) The effects of the economic crisis on firm-related customer attitudes are weaker for risk-averse and collectivist customers and more positive for working customers than for housewives. These results imply the existence of economic and cultural biases in the formation of customer satisfaction, which marketing strategy should take into consideration.View full abstractDownload PDF (1319K)
Quality Report
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Shun SHIMAMURA, Takeshi NAKAJOArticle type: Quality Report
2010 Volume 40 Issue 2 Pages 234-243
Published: April 15, 2010
Released on J-STAGE: October 31, 2017
JOURNAL RESTRICTED ACCESSRecently, dispensation accidents at pharmacies are increasing, with most of them being caused by pharmacist's human error. The preventive actions are desired to be taken before accidents happen. Although FMEA developed in the reliability engineering field is one of effective methods of identifying hidden risks due to human errors, pharmacists often have not enough knowledge and experiences about FMEA, and its application is not easy. This study proposed a FMEA support system that even such pharmacists can use easily and efficiently. As the result, it was found that this system enables pharmacists to implement FMEA in a short time and identify high risk human errors hidden in dispensation operations.View full abstractDownload PDF (1370K)
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