Building up trust with possible business partners is essential for value co-creation while planning and establishing a new service system. However, being trustworthy is the initial challenge for each stakeholder when it does not have any business transaction with others in the past. Being trustworthy requires（1） quality,（2） information security,（3） partners’ compliances with laws and regulations, and（4） auditability. A service management system（SMS） is a reasonable solution to grant such requirements. The article demonstrates how our management standard, NEC Global Service Management Standard（GSMS） is stipulated from on-site practices and standards; ISO/IEC 20000, ISO/IEC 27000, ISO 9000, ITIL® and COBIT®, and how an SMS can be developed with GSMS in individual organizations. The adaptability of SMS has been enhanced through GSMS applications, such as cloud security guides, capability assessment guides, consultation programs and human resource development programs.

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　The Japanese Society for Quality Control promotes quality control survey and research projects for the purpose of contributing to development of academia, industry and society. The quality control, which once drove high economic growth in Japan, is still “a fundamental strategy,” remaining as bedrock of customer-value-centric business management. In the society where innovative technology development is being accelerated to be deployed in the near future, however, customer value also changes rapidly and drastically. Only those organizations which succeed in accelerating their plando-check-act cycle will be able to attract customers and ensure their sustainability.
　To accelerate a plan-do-check-act cycle, it is necessary to 1）acquire and reuse diverse operational and strategic knowledge related to creation of customer value and 2）make an effective use of big data to identify and address customer needs. In order to adapt to, rather than become at the mercy of, the plan-do-check-act cycle acceleration, an organization needs to pursue a business management approach to leverage not only the plan-do-check-act cycle techniques in the real world but also those in the cyber world.
　Once the foundation to address customer needs is established in response to changes in the society, an organization, if it aims at achieving further success, must focus on “quality-driven business management to support innovation strategy” built upon the fundamental strategy.
　The quality-driven business management to support innovation strategy is defined as approach to address “quality” in a broader sense and promote it as “customer value creation.” To focus on promotion of “customer value creation with emerging changes reflected,” the Japanese Society for Quality Control will fully launch activities of “Service Excellence Division” and “Production Innovation Division” in October 2018.

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　This article is the first report of 3 separate reports on the study group on big data analysis in the quality control field. This article addresses the activities of the study group including the background of establishment, the study group overview and the activities overview.

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　Improving safety of products and/or services is a vital issue for today’s Japanese community. The management technologies/methods/ideas that have been developed in the Japanese Society of Quality Control（JSQC）are potentially useful for organizations that did not participated in JSQC. The aim of the Committee is to communicate with people in other domains/fields and further to contribute to them for assuring safety. There are two main activities in this Committee. The one is that we have been working on organizing a joint workshop on safety management in collaboration with other academic societies, such as the Atomic Energy Society of Japan and the Japan Ergonomics Society. The other is that we have been a member of ISO/TC 241 in order to establish and maintain ISO 39001 Road Traffic Safety Management System. This article reports our recent topics in the two activities.

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　In response to the request from the Statistics Committee of the Cabinet Office, JSQC organized “Statistics and Data Quality Management Research Group” from 2010 to 2012 to study quality assurance of official statistics and the JSQC standard 89-001 is based on the group’s simulated audits of the government statistics agencies and the local governments based on ISO 20252. In this paper, together with the outline of this standard, we introduce the influence of this standard on quality assurance activities of the official statistics in Japan.

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　Organizations certified in the fourth edition（ISO 9001：2008）need to complete the transition by September 2015. However, in small companies, the activities for applying to the fifth edition（ISO 9001：2015）are delayed.
　The possible causes of this are the following items.
-They do not understand the requirements of ISO 9001.
-They do not understand the organization’s QMS structure.
-They do not know how to revise the quality manual.
-No personnel knows quality assurance.
　In this paper, I will explain how to understand the requirements of ISO 9001, the relationship between policy management and the structure of ISO 9001, and how to create process-oriented quality manuals.

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　This paper reports the summary of speech on 106th JSQC Quality-Talk. The aim of that speech is to address what is the key success of QFD project in new product development. Firstly, the author shows the result of questionnaire survey which was done by QFD training agent. Secondly, the author shows the key success of QFD project using a case study. Finally, the author introduces new QFD training to make a QFD-Concept chart.

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　Recently, “Super Rapid Delivery Development by Software Assets Reusing” has appeared in embedded software development to meet the demand such as multi-functionality, high-performance, quick delivery and low-cost development. Because this development accepts quality risk, we can finish making the software in a shorter time period compared to traditional development process. But, it is difficult to apply risk-based testing to such rapid developments because quality risk of the product developed by other company cannot be evaluated. So software testing technique to ensure software quality is important.
　We focused on ambiguity of requirement specifications identifiable in such developments. In this paper, we propose a method to estimate the software defect distribution by using requirements specification ambiguities and show the management procedure. In addition, we verify the validity of the proposed method by applying it to an actual project.

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　“Robust Parameter Design（RPD）” is used to design parameters to construct robust functions under different noises. On the other hand, in deciding on an investment portfolio, which is a combination of investment assets of an individual or a company, efficient asset allocation is important; increase profitability as well as prevent a change of profitability. On the basis of a preceding study that used RPD for stock portfolio selection, this study improves the technique of that study and proposes a more efficient technique to select such portfolio. Thus it shows a further practical research of RPD. A stock investment simulation based on the proposed technique enabled selection of a much more efficient stock portfolio than those selected using the existing technique. It can be considered that the most effective improvement is to use the Signal-to-Noise ratio of dynamic characteristics as a performance index in order to decide optimal levels.

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