Akamon Management Review
Online ISSN : 1347-4448
Print ISSN : 1348-5504
ISSN-L : 1347-4448
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Volume 9, Issue 4
Displaying 1-4 of 4 articles from this issue
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Article
  • Corporate risk management and organizational decision making
    Case of large Japanese automakers
    Takashi Shimizu, Youngwon Park, Paul Hong
    2010 Volume 9 Issue 4 Pages 217-242
    Published: April 25, 2010
    Released on J-STAGE: February 25, 2018
    DOIhttps://doi.org/10.14955/amr.090401
    JOURNAL FREE ACCESS
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    This paper reviews examples of Japanese automobile companies to determine, from the perspective of corporate risk management, how product complaints are linked to organizational improvement processes. As a result, it was discovered that it was easy to “politicize” claims processing by changing it from a search for causes and improvements to a political process that is difficult to tie to organizational improvement. Further, additional discussion of the causes of “politicization” is included.

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