This research addresses usability of guide signs at railway stations for elderly passengers by understanding how a deficit in cognitive functions affects their behavior. The cognitive functions include planning, attention, and working memory, known to decrease independently with aging and indispensable for performing station tasks. We conducted two field surveys. In the first survey, paper-based cognitive-ability-assessment tests were issued for a total of 168 elderly participants. Based on their scores, four groups were defined; one with no problem and the other three with one inferior cognitive function. Each of three participants from each group performed tasks, such as transferring from line A to line B and using facilities at train stations, at one of three stations (Akihabara, Ohmiya, and Sugamo). In the second survey, a total of 154 elderly participants took the paper-tests, and three groups, each of which had one normal cognitive function, were defined. Three from each group with different use experience performed tasks at two stations (Tokyo and Shibuya) . The results showed that 1) persons with inferior planning function with normal attention function did not use guide signs when they had mental model, whereas they did not gather task-relevant information but irrelevant one when they had no mental models because of lack of definite task goals, causing them to get lost, and 2) persons with inferior planning function and inferior attention consistently had problems in gathering task-relevant information by using guide signs because of vague description of behavioral goals.
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