This paper examines how the media type of manuals affects the learning of task sequences. Focusing on the difference between printed and electronic manuals and between illustrated and animated manuals, this paper compares and discusses their individual effects on users' cognitive, subjective, and physiological aspects. The results are summarized as follows. (1) Although the difference between printed and electronic manuals did not significantly affect task performance immediately after learning, task performance was higher a week after learning when the printed manual was used. This seems to be related to the difference between the visual and haptic senses that is experienced when users change pages. The cause and effect structure is presented as a model in this paper. (2) The difference between illustrated and animated manuals affected task performance immediately after learning. Particularly, during and immediately after using the animated manual, the frontal lobes of the participant' brains were especially active, and they were aware of being able to concentrate better. On the basis of these results, animated manuals are expected to be effective for short-term learning. In conclusion, the paper proposes how each manual should be applied in actual working situations.
View full abstract