A two-dimensional model of textiles and clothing is such that the attributes of textiles and clothing consists of two independent dimensions:
(1) The expressive performance; Psychological attributes related to aesthetic quality. For example, color, textile design, style, appearance,
etc.
(2) The instrumental performance; physical attributes related to physical and end-use properties. For example, durability, action-functionality, ease of care, quality of construction,
etc.
In this survey research, consumer satisfaction and dissatisfaction with textiles and clothing were examined from the view point of this two-dimensional model. The rasults were as follows:
(1) The expressive performance of textiles and clothing was mainly related to consumer satisfaction.
(2) The instrumental performance of textiles and clothing was mainly related to consumer dissatisfaction.
(3) The choice of textiles and clothing was psychologically proximate to the self for those who clearly discriminate between expressive performance-satisfaction, and instrumental performance-dissatisfaction.
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